At Local Roots Agrotech, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and returns process. Please read this policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns and Refunds
You may request a return or refund under the following conditions:
The product is damaged, defective, or not as described.
The wrong product was delivered.
The product is expired or unusable.
To be eligible for a return or refund, you must contact us within 6 hours of delivery.
Provide your order number, details of the issue, and supporting photos (if applicable).
Our team will review your request and provide further instructions.
3. Return Process
Once your return request is approved:
We will arrange for the product to be picked up from your delivery address.
Ensure the product is in its original packaging and condition.
Our delivery partner will collect the product and return it to us.
4. Refund Process
After we receive and inspect the returned product, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used during the purchase.
5. Non-Returnable Items
The following items are not eligible for returns or refunds:
Products that have been used, opened, or tampered with.
Products damaged due to misuse or improper storage by the customer.
Perishable goods (e.g., fresh produce, dairy) unless they are defective or expired at the time of delivery.
6. Exchanges
If you received a defective or incorrect product, we will gladly exchange it for the correct item. Please contact us within 6 hours of delivery to initiate an exchange.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
